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Trade-offs in Community Housing Providers’ Procurement Decision-making: The Critical Role of Residents’ Perspectives

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This report presents a case study of the trade-offs that one community housing provider (CHP) made in procuring new-built stock, with a focus on how consideration of residents’ needs and perspectives is factored into their decision-making.

The practices of consulting with, understanding, and reflecting residents’ perspectives have become central to the management practices of many not-for-profit housing organisations in different jurisdictions. Resident perspectives increasingly inform design and procurement decisions about renovation, retrofit and new-builds.

At the same time, CHPs have to make those design and procurement decisions within a series of other constraints. CHPs have immediate and long-term interests in maintaining the use-value and functionality of their stock assets. Given limited funding opportunities for developing social and affordable housing, and constraints on the ability to sell stock to finance the next project or to invest revenue elsewhere (due to statutory and contractual requirements), CHPs have a strong procurement focus on value for money and reducing financial risk.

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